terms and conditions

Inspection and Payment Procedures

• Cartridges are carefully inspected for any damages, including but not limited to cracks, scratches, broken corners or tabs, damaged print heads, etc.
• Cartridges are circuit tested.
• Phones are inspected for any physical damages.
• Planet Green will not pay for any cartridges or phones that do not pass inspection. This includes cartridges or phones that are not on our price list, damaged and/or fail the circuit test.
• Checks will be written out according to the information provided on the packing slip.
• If no packing slip is included, Planet Green will make an effort to contact the participant and complete the information to satisfy our accounting needs.
• If we are unable to establish contact in a reasonable timeframe, we will hold the inspection report and credit due for a period of 30 days.
• Planet Green sends checks out within 7 days of receiving shipments at our facility. However, shipping/postal delays or a shipment of more than 200 items, may be considered a circumstance for which an extension must be made.

• Accounting Department reserves the right to hold missing checks for 30 days to ensure that it has not been cashed by a third member of the organization, and in some cases, to give our contact person time to find their missing check. Once the 30 day grace period has ended and we determine that the check has not been cashed, we will proceed with the re-issuing of the check for the full dollar amount.

Damaged Item Procedures

• Planet Green reserves the right to stop inspection of large shipments if preliminary inspection shows more than 50% damaged items.
• If a significant portion of the shipment contains damaged items, Planet Green reserves the right to deny payment to the participant, due to the shipping costs incurred for damaged items and labor costs incurred for inspection of damaged items.
• Planet Green reserves the right to deduct freight cost of large shipments from total credit due, if freight includes a significant portion of damaged items.

• Postage cost for collection boxes is prepaid by Planet Green via return labels.
• Collection boxes are to be used for inkjet cartridges and cell phones only.
• Shipping cost for laser/toner cartridges is to be paid for by the participant or will be deducted from the credit due to participant.
• Recycling participant should keep a copy of inventory or price list for their own records.
• Please package cartridges with care.
• Planet Green will not pay for cartridges that are damaged or lost in transit.
• Contact Planet Green to arrange for shipping of large quantities of cartridges (20 pounds or more).
• Contact Planet Green to arrange for pickup of large quantities of cartridges in the Los Angeles area (200 cartridges or more.)
• If you pay a shipping company for a shipment, Planet Green is not responsible for the shipping charges.

Participant Rules and Procedures

• Planet Green has the right to distinguish between 1) participants who collect recyclables strictly as a means to fundraise or for charitable purposes and 2) companies/individuals who are in the cartridge recycling business as a profit-making venture.
  • Recycling businesses are not to send recyclables to Planet Green’s recycling program without prior notification to our broker department.
    • To contact our broker department, please call 818-725-2596.
  • Recycling businesses are not to use Planet Green’s collection boxes, prepaid labels or any other freely available materials without express permission from our Recycling Program Director.
    • To contact our Recycling Program Director, please call 818-725-2596.
  • Recycling participants who request checks written in their name might be subject to verification of their status within the fundraising or charitable entities they represent.